Effective Date: July 31, 2026

At The Articé, we take pride in delivering high-quality, custom digital solutions tailored to each client’s unique goals. Because our services are personalized and involve significant planning, strategy, and creative work, our refund policy differs from that of businesses selling physical products.

By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy.

Project Deposits

A non-refundable deposit is required before any project begins.

Your deposit secures your place in our production schedule and allows us to begin research, planning, strategy, design, and project preparation. Once work has started, deposits are non-refundable, regardless of whether the project is completed.

Project Payments

Payments made throughout the course of a project are applied toward work completed and are therefore non-refundable.

If you choose to cancel your project after work has begun, you are responsible for payment for all work completed up to the cancellation date. Any remaining balance for completed work may become immediately due.

Completed Projects

Once a project has been approved, delivered, or launched, it is considered complete and is not eligible for a refund.

This includes, but is not limited to:

• Website design and development
• Website redesigns
• Branding and logo design
• Graphic design
• Website copywriting
• Lead magnet creation
• Social media profile setup
• AI automations
• SEO services
• Website strategy and consulting
• Custom digital assets
• Any other creative or digital services provided by The Articé

Monthly Services

Recurring services, including website hosting, website care plans, maintenance, SEO, or other subscription-based services, are billed in advance.

You may cancel recurring services by providing at least 7 days’ written notice before your next billing date.

Payments already processed for the current billing period are non-refundable and will remain active until the end of that billing cycle.

Client Responsibilities

To keep projects on schedule, clients are responsible for providing requested content, images, branding materials, approvals, and feedback within a reasonable timeframe.

Projects delayed for more than 30 days due to missing information or lack of communication may be placed on hold.

Projects that remain inactive for 90 consecutive days may be considered abandoned. Restarting an abandoned project may require a new proposal, updated pricing, or additional fees.

Revisions

Our goal is to ensure you’re happy with the final result.

Each project includes the number of revisions specified in your proposal or agreement. Requests beyond the included revisions or outside the original scope of work may be billed at our current hourly or project rate.

Refund Exceptions

Refunds are only considered in limited circumstances and solely at the discretion of The Articé.

Examples may include:

• Duplicate payments
• Billing or processing errors
• A service that cannot reasonably be delivered by The Articé

Approval of a refund in one situation does not guarantee refunds for future requests.

Third-Party Products & Services

The Articé is not responsible for refunds related to third-party products or services purchased for your project.

These may include, but are not limited to:

• Domain name registrations
• Website hosting
• Premium themes
• Plugins
• Software licenses
• Fonts
• Stock photography
• Email marketing platforms
• AI software subscriptions
• Advertising services
• Other third-party tools or subscriptions

Any refunds for these products or services are subject to the policies of the respective provider.

Chargebacks

If you experience an issue with your project or payment, we encourage you to contact us first so we can resolve the matter promptly.

Filing a chargeback for services that have already been delivered or are actively being performed may constitute a breach of our agreement. The Articé reserves the right to provide documentation demonstrating work completed and to pursue any unpaid balances through appropriate legal means if necessary.

Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services, business practices, or legal requirements.

Any updates will be posted on this page with a revised Effective Date. Continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Refund Policy or would like to discuss your project, please contact us.

The Articé

Email: contact@theartice.com

Website: https://theartice.com